Refund and Return Policy

Last updated: November 18, 2022

Thank you for your purchase! We here at Edenscape hope you enjoy it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see the below information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the arrival date. All return items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in it's original packaging or any suitable alternative mailing packaging, and mail your return to the following address:

Edenscape
Attn: Returns
RMA # _______
14 Dempsey ST
Greenville, SC 29605
United States

Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged

• Items that have been unsealed and/or used by the customer.
• Items damaged by the customer.

For defective items or items damaged upon arrival, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions regarding our refund or return policy, please contact us at:

(864) 453-5238
[email protected]